FAQ. Prices, payment, timelines, collaboration and ownership, without jargon.

Yes. All prices are public in our pricing, from websites starting at €250 to monthly services such as social media management from €300. Each price lists what is included, and for larger projects, such as an online store, we agree on the price after a conversation. See the full pricing.

At Atrigen, monthly services start at €100. Google Business Profile maintenance and monthly analytics reports cost €100 each, managing Google or Meta ads is €200, and social media management starts at €300 per month. The ad budget is separate and you pay it directly to the platform. All monthly prices are in our pricing.

Besides our price, you pay separately for your domain and for the ad budget if you run Google or Meta campaigns. Hosting is free for websites from our price list, and the ad budget goes straight to your ad account, with no percentage for us. For the AI chatbot, a subscription applies only above 100 conversations per month. Details for each service are in our pricing.

For projects with a single payment, you pay a 20% deposit before work starts and the rest when the work is finished and handed over. A website paid in installments has no deposit, and you pay for AI chatbot setup only after the free trial of 14 days. Monthly ad and social media management, profile maintenance and reports are paid at the end of each month, except the first month, which is paid in advance. Prices for all services are in our pricing.

Yes. Monthly services have no minimum period, so you can cancel ad and social media management, Google Business Profile maintenance and monthly reports whenever you want. Everything that was done stays yours, because the accounts, profiles and campaigns are in your name. To cancel, just send us a message or an email.

We start with a short conversation about your business and your goal, after which you get an offer with a price and a deadline. Once you accept it, we do the work, test it and hand over all access with a short explanation of how everything works. With monthly services, you get a report with numbers and suggested next steps every month. Get in touch through our contact page.

It depends on the service. We set up a Google Business Profile and analytics in 3 to 5 days, SEO and ad campaign setup in 5 to 7 days, a CMS website in 7 to 14 days and a simple website in 1 to 2 weeks. You get the exact deadline in the offer, before work starts. All services are in our pricing.

You can fill in the contact form, send an email, call us or write to the AI assistant on our website and on WhatsApp. We reply to form messages within 12 hours on working days, and you can reach us by phone Monday to Saturday from 9 am to 8 pm. All channels are on our contact page.

Yes. We are based in Belgrade and work with businesses from all over Serbia. Websites, ads, SEO and social media are done remotely, so we do not need to meet in person, and we agree on everything by phone, email or message. Write to us or call us through our contact page.

You talk directly to the person doing your work, without a project manager in between. That way requests do not get lost in long email threads, and answers about your website, ads or profile come from someone who actually builds or runs them. You get support after handover the same way, whenever you need a change.

It is enough to know what you sell and to whom. For a website, it helps to prepare texts, photos and a logo, and if something is missing, we help you write it. For ads, analytics and your Google profile we need access to your accounts as partners, and for the AI chatbot the information customers ask for most, such as prices and opening hours.

Yes. We can hold meetings, calls, emails and messages in English if that suits you or someone on your team better. If you have foreign customers, the AI chatbot can also answer them in English. Write to us in whichever language is easier for you through our contact page.

You do. Your Google Ads account, Meta Business Manager, Google Analytics and Google Business Profile are all in your name, so the history and data stay with you after we stop working together. The website with its code and content belongs to you, and if you pay in installments it becomes fully yours after 12 months. Ownership details are on the web development page.

With monthly services you get a report every month with concrete numbers, such as calls, messages and visits, along with what we suggest changing next. You can also check the numbers from your website and ads yourself, because all accounts are in your name. Read more on the analytics page.

Check whether the agency has public prices, whether it runs campaigns and profiles in your name and whether you get a regular report with numbers. It is also a good sign when you know the price and deadline before work starts. At Atrigen prices are public, accounts stay yours, and you get the price and deadline in the offer before we begin. Compare services in our pricing.

You can see our work on the projects page, with websites and online stores we built for businesses in Serbia. Client reviews are on our Google profile, where the average rating is 5.0. If you want an example from your industry, ask us and we will send you the closest one. See our projects.

A domain is your website's address, for example yourbusiness.rs, and hosting is the server your website runs on and loads from for visitors. With websites from our price list you do not pay for hosting, and you buy the domain yourself from a registrar of your choice. See packages with every item in our pricing.

SEO prepares your website to appear in regular Google search results. A Google Business Profile is your business listing on Google Maps and in local results. For a local business both work best together, and both are paid once, €300 for SEO and €200 for the Google profile. Both are in our pricing.

Google ads are shown to people who are already searching for your service on Google. Instagram and Facebook ads reach people by interests, location and age, even before they start searching. For urgent services, such as repairs, Google ads usually work better, and for products people choose by how they look, Instagram does. Setting up either type of campaign costs €300 with us. See Meta Ads campaigns.

It is worth it if you answer the same questions about prices, opening hours or appointments every day. The chatbot answers them for you, at night and on weekends too. Up to 100 conversations per month there is no subscription, and you can try it free for the first 14 days and decide based on real conversations. Read more on the AI chatbot page.